My Travel Plans

When you go on your vacation, you don’t want to encounter any unpleasant surprises. We want to help ensure that you can prepare yourself accordingly and to this end have compiled some useful information for you.  

Reservations and Cancellations
Once you make a reservation with a host, you conclude what is known as a guest acceptance contract and/or an accommodations contract. It doesn’t matter here whether the contract was made orally or in writing. Accommodations enterprises and guests are obligated to adhere to the contract. The principle “reserved is reserved” applies.

Host’s obligations
For the proprietor, the contractually agreed-upon services are obligatory. This includes in particular the provision of the guaranteed accommodations. If an accommodation is assigned by mistake or to two parties, the proprietor is to immediately provide for an equivalent or better replacement; otherwise, the guest is entitled to require the payment for damages. In the event that the guest makes a cancellation, then the proprietor is obligated to minimize damages and to rent out the room/dwelling, when possible.  

Guest Obligations
If the guest does not travel or withdraws from the contract during his or her stay, then he or she is obligated, regardless of the reason for and time of the cancellation, to pay the host the agreed-upon price, minus the costs saved. Saved costs include laundry, breakfast, power, and heat. In accordance with the applicable jurisprudence, the following percentages are to be deducted as saved expenditures:
10% for overnight stay
20% for overnight stay with breakfast
30% for half-board
40% for full board

Reservation confirmation
We recommend that you make a written agreement with the host in which arrival and departure dates, the reserved accommodations with number of persons and price quotations as well as, if necessary, costs for food, are established. Costs for food are fixed. Also, it is preferable that special arrangements such as bringing a dog or arrangements for 1 riding lesson per day are made in writing.